Housekeeping Hotel

The room attendant is primarily responsble for guest Room claning and servicing. In general, the Room attendant performs the same functions in each Room assigned (Denney G. Rutherford, Ph.D.,1990: 127).

The above definition shows that the room boy or room attendant is very instrumental in the operations of the hotel. Income hotels are generally the largest in the can from the sale of hotel rooms, although there are some who gain from the sale of food, beverages and other services. Once the importance of the role of Boy Room or Room attendant so that they are in demand for highly professional because it is spearheading a hotel. Good or poor quality hotel rooms tegantung from the hotel room attendant. For that a room attendant must meet specific criteria and requirements and comply with regulations.

Duties and responsibilities of Room attendant managing the room (in the broadest sense). Good and bad room depending on room attendant, which is associated with thoroughness, diligence and quality. If there is damage to the equipment room will be immediately reported to the Floor Supervisor to immediately in Make a Work Order (WO) to the Department so that the correct enggineering.

Serving guests. In providing service to guests at no time limit, because every time guests can request service, good morning, noon, afternoon, or night. Service itself has five dimensions of Reliability, Responsiveness, Assurance, Empathy, Tangibles. Room attendant the other task is to establish good cooperation between the room attendant as well as with the other Department.

Room attendant working hours there are in for two shifts and there are divided into three shifts, namely:

Related Post: